Effective date: 15 May 2026
Website: bloxleads.com.au
Legal entity: BloxLeads Pty Ltd
ACN: 697 827 991

1. Agreement to These Terms

These Terms and Conditions apply to your use of our website and to all services provided by BloxLeads unless a signed agreement states otherwise. By accessing our website, accepting a proposal, paying an invoice, approving work or using our services, you agree to these Terms.

If you accept these Terms on behalf of a company or other entity, you warrant that you are authorised to bind that entity.

2. Services

BloxLeads provides digital marketing and related services including lead generation, paid advertising, SEO, social media management, landing pages, website design and development, copywriting, creative content, email marketing, CRM setup, marketing automation, analytics, conversion tracking, reporting and marketing consulting.

The exact scope, inclusions, exclusions, fees, deliverables and timelines will be set out in a proposal, quote, statement of work, invoice, service agreement or written scope.

3. No Guaranteed Results

We will provide services with reasonable care and skill. However, digital marketing outcomes depend on factors outside our control, including market demand, competition, audience behaviour, advertising algorithms, client offer, budget, website performance, sales process, platform rules and economic conditions.

We do not guarantee any specific number of leads, sales, enquiries, bookings, rankings, impressions, clicks, revenue, profit or return on ad spend. Estimates, forecasts, case studies and performance examples are illustrative only and are not promises.

4. Quotes, Proposals and Scope

Quotes are valid for the period stated in the quote or, if no period is stated, 14 days. Work starts only after acceptance, required payment and receipt of necessary access, information and approvals.

Work outside the agreed scope may incur additional fees. A revision means a reasonable amendment to an existing deliverable and does not include a new brief, new concept, major change of direction, additional page, additional campaign or additional integration unless agreed.

5. Fees, GST and Payment

All fees are in Australian Dollars unless stated otherwise. Unless stated otherwise, fees are exclusive of GST.

We may require deposits, setup fees, upfront payments or monthly payments in advance. Invoices are payable by the due date stated on the invoice or, if no due date is stated, within 7 days.

Advertising spend, software subscriptions, domain fees, hosting, plugins, stock assets and third-party costs are separate from our management fees unless expressly included.

6. Late Payment and Suspension

If payment is overdue, we may pause work, suspend support, withhold unpaid deliverables, suspend campaign management, charge reasonable recovery costs and take steps to recover the debt.

You remain liable for work performed, committed resources, third-party costs and agreed notice periods. Suspension caused by non-payment does not extend campaign guarantees or timelines because no campaign result is guaranteed.

7. Client Responsibilities

You must provide accurate information, timely feedback, lawful content, access to required accounts, approvals, billing details and cooperation required for the services.

You are responsible for the legality and accuracy of your business claims, prices, offers, testimonials, guarantees, images, videos, trademarks, customer data, lead lists and advertising instructions.

You must maintain your own business registrations, licences, insurances, professional approvals and industry compliance.

8. Advertising and Marketing Compliance

You must not request or approve content that is false, misleading, deceptive, unlawful, infringing, discriminatory, harmful or contrary to platform policies.

We may refuse, amend, pause or remove any campaign, advertisement, landing page, email, SMS, creative asset or instruction that we reasonably believe may breach law, platform policy or ethical standards, or expose either party to unacceptable risk.

9. Email, SMS and Direct Marketing

Where we assist with direct marketing, you are responsible for lawful consent, sender identification, unsubscribe processes and list hygiene. You must not provide purchased, scraped, harvested or unlawfully obtained lists.

You indemnify us for claims, penalties or losses arising from contact lists, consent records or direct marketing instructions provided by you, except to the extent caused by our negligence or wilful misconduct.

10. Privacy and Client Data

Each party must comply with applicable privacy laws. You warrant that any personal information you provide to us has been collected lawfully and may be used by us and relevant third-party providers for the agreed services.

We may use contractors and third-party tools to process information. Further details are set out in our Privacy Policy.

11. Website and Technical Services

Unless expressly included, website or landing page services do not include hosting, domain registration, ongoing maintenance, security monitoring, accessibility audit, legal policy drafting, SEO, copywriting, image licensing, plugin renewals or support after handover.

You are responsible for maintaining backups and software licences unless we are engaged to provide maintenance. Third-party plugins, APIs, themes, hosting and platforms may change, fail or become incompatible.

12. Paid Advertising Services

Advertising platforms may reject ads, restrict accounts, suspend accounts, alter algorithms, change pricing or modify policies. We are not liable for those third-party actions unless caused by our negligence or wilful misconduct.

You are responsible for advertising spend and platform billing. Campaign performance may be affected by declined cards, account limits, disapproved ads, insufficient budgets or platform review delays.

13. SEO Services

Search engines control rankings and algorithms. We do not guarantee first-page rankings, traffic increases, conversions or ranking timeframes. SEO work may take time and may be affected by competitors, website history, algorithm changes and content quality.

14. Social Media Services

Social platforms are third-party systems. We do not guarantee follower growth, engagement, reach, enquiries or sales. You remain responsible for the accuracy and legality of all approved content.

15. Approvals

Once you approve copy, design, campaign settings, landing pages, advertisements, offers or other deliverables, you accept responsibility for publication and use. If you authorise us to publish without prior approval, you accept responsibility for errors or compliance issues that could reasonably have been identified in review.

16. Intellectual Property

You retain ownership of materials you provide. You grant us a licence to use them for the services.

After full payment, you own final deliverables specifically created for you, excluding our pre-existing materials, templates, frameworks, know-how, internal systems, source files not expressly included, third-party assets and licensed tools.

We may display completed work, public results, screenshots and general project descriptions in our portfolio and marketing unless you request confidentiality in writing.

17. Confidentiality

Each party must keep confidential information confidential and may only disclose it to personnel, contractors, advisers or suppliers who need to know for the services, or where required by law.

18. Contractors and Third Parties

We may use employees, contractors, freelancers, consultants and third-party suppliers to deliver services. We are responsible for managing our team, but not for third-party platform outages, suspensions, policy changes or defects outside our control.

19. Cancellation and Termination

For ongoing monthly services, either party may terminate by giving 30 days written notice unless a proposal or signed agreement states otherwise.

Fixed-term agreements must be paid for the fixed term unless termination is permitted by the agreement or law.

We may suspend or terminate immediately for non-payment, unlawful instructions, abusive conduct, material breach, insolvency, reputational risk or conduct that may expose us to legal or regulatory risk.

20. Refunds

Fees are generally non-refundable once work has commenced, resources have been allocated, strategy has been prepared, campaigns have been set up or deliverables have been provided.

Nothing in these Terms excludes rights or remedies that cannot be excluded under Australian Consumer Law. Where required, we will provide an appropriate remedy.

21. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, special or incidental loss, loss of profits, loss of revenue, loss of opportunity, loss of goodwill, loss of data, platform suspension, ranking changes, algorithm changes, cyber incidents outside our control or client-provided errors.

Where permitted by law, our total liability is limited to the amount paid to us for the affected services in the three months before the event giving rise to the claim.

22. Indemnity

You indemnify BloxLeads and its directors, employees, contractors and agents against claims, losses, liabilities, costs and expenses arising from your breach of these Terms, unlawful instructions, client-provided materials, misleading claims, intellectual property infringement, privacy breaches, spam compliance failures, products, services or customer dealings, except to the extent caused by our negligence or wilful misconduct.

23. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded. Where we are allowed to limit liability, our liability may be limited to re-supplying the services or paying the cost of having the services supplied again.

24. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, pandemics, government action, war, strikes, power or internet outages, cyber incidents, platform outages, supplier failures or changes in law.

25. Dispute Resolution

A party must give written notice of a dispute and the parties must attempt to resolve it in good faith. If not resolved within 14 days, either party may request mediation in New South Wales. This does not prevent urgent injunctive relief or debt recovery action.

26. Governing Law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

27. Changes to Terms

We may update these Terms by publishing the updated version on our website. For signed client agreements, material changes to agreed scope, fees or fixed terms require written agreement unless required by law.

28. Contact

Privacy contact: admin@bloxleads.com.au. Phone: +61 494 750 111. Address: 1/285 Guildford Road, Guildford NSW, 2161.